Towards developing general models of usability with PARADISE(2000)
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AbstractThe design of methods for performance evaluation is a major open research issue in the area of spoken language dialogue systems. In this paper we present the PARADISE methodology for developing predictive models of spoken dialogue performance, and then show how to evaluate the predictive power and generalizability of such models. To illustrate our methodology, we develop a number of models for predicting system usability (as measured by user satisfaction), based on the application of PARADISE...
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