A Linguistic Analysis of Chat Reference Conversations with 18-24 Year-Old College Students

by: Jack M Maness

The Journal of Academic Librarianship, Vol. 34, No. 1. (January 2008), pp. 31-38.

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Abstract

Thirty-one chat reference conversations were linguistically analyzed, compared to twenty-three instant messaging (IM) conversations held between students, and further correlated to students' satisfaction with the reference interaction. Conversations between librarians and students in chat reference are more formal than those solely involving students, and the use of some linguistic patterns is correlated to user satisfaction.

@article{citeulike:2463614, abstract = {Thirty-one chat reference conversations were linguistically analyzed, compared to twenty-three instant messaging (IM) conversations held between students, and further correlated to students' satisfaction with the reference interaction. Conversations between librarians and students in chat reference are more formal than those solely involving students, and the use of some linguistic patterns is correlated to user satisfaction.}, author = {Maness, Jack M. }, citeulike-article-id = {2463614}, doi = {10.1016/j.acalib.2007.11.008}, journal = {The Journal of Academic Librarianship}, keywords = {2008, chat}, month = {January}, number = {1}, pages = {31--38}, posted-at = {2008-03-04 08:52:49}, priority = {2}, title = {A Linguistic Analysis of Chat Reference Conversations with 18-24 Year-Old College Students}, url = {http://dx.doi.org/10.1016/j.acalib.2007.11.008}, volume = {34}, year = {2008} }

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TY - JOUR ID - citeulike:2463614 L3 - citeulike-article-id:2463614 TI - A Linguistic Analysis of Chat Reference Conversations with 18-24 Year-Old College Students JF - The Journal of Academic Librarianship VL - 34 IS - 1 SP - 31 EP - 38 N2 - Thirty-one chat reference conversations were linguistically analyzed, compared to twenty-three instant messaging (IM) conversations held between students, and further correlated to students' satisfaction with the reference interaction. Conversations between librarians and students in chat reference are more formal than those solely involving students, and the use of some linguistic patterns is correlated to user satisfaction. KW - 2008 KW - chat AU - Maness, Jack PY - 2008/01// UR - http://dx.doi.org/10.1016/j.acalib.2007.11.008 ER -

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