A conceptual framework for explaining the value of end user maturity levels for IT management

@inproceedings{citeulike:895182, abstract = {This paper proposes a conceptual framework of three maturity levels for the effective management of end users during systems development. The framework is based on a model that explains all the important elements involved during the establishment and maintenance of sound relationships between the different role players in a software project team. It is argued that the level of end user maturity is determined by the experience and knowledge of the end user regarding the nature of a given project. As such it is directly linked to the type of IT-end user relationship. The value of the three levels lies therein that it gives the IT department the advantage of understanding and supporting end users in a more effective way during systems development. The research was done by means of a qualitative approach in which thought experiments were used to inductively refine the results of the research study.}, author = {Leonard, Awie }, citeulike-article-id = {895182}, keywords = {framework, it, management, user, value}, posted-at = {2006-10-13 10:32:19}, priority = {3}, title = {A conceptual framework for explaining the value of end user maturity levels for IT management}, url = {http://delivery.acm.org/10.1145/1150000/1145692/p152-leonard.pdf?key1=1145692\&\#38;key2=0281370611\&\#38;coll=GUIDE\&\#38;dl=ACM\&\#38;CFID=2168182\&\#38;CFTOKEN=62741575}, year = {2005} }

TY - CONF ID - citeulike:895182 L3 - citeulike-article-id:895182 TI - A conceptual framework for explaining the value of end user maturity levels for IT management N2 - This paper proposes a conceptual framework of three maturity levels for the effective management of end users during systems development. The framework is based on a model that explains all the important elements involved during the establishment and maintenance of sound relationships between the different role players in a software project team. It is argued that the level of end user maturity is determined by the experience and knowledge of the end user regarding the nature of a given project. As such it is directly linked to the type of IT-end user relationship. The value of the three levels lies therein that it gives the IT department the advantage of understanding and supporting end users in a more effective way during systems development. The research was done by means of a qualitative approach in which thought experiments were used to inductively refine the results of the research study. KW - framework KW - it KW - management KW - user KW - value AU - Leonard, Awie PY - 2005/// UR - http://delivery.acm.org/10.1145/1150000/1145692/p152-leonard.pdf?key1=1145692&key2=0281370611&coll=GUIDE&dl=ACM&CFID=2168182&CFTOKEN=62741575 ER -